UTC In-Store Return Policy
We are confident you will love your product. We want you to enjoy your purchase and experience with our products. If for any reason you're not completely satisfied, we will make things right.
For Bowers and Wilkins products you may return any product in store within 30 days of purchase, subject to the terms and conditions stated herein.
To qualify for a refund, you must provide your receipt showing proof of purchase, and validating that you purchased from our UTC location at 4545 La Jolla Village Dr Ste E-25, San Diego, CA 92122 Unit #9005.
The product must be returned in the original packaging, in new condition, accompanied by the original materials sold with the product.
If your return qualifies, you will receive a full refund, which shall be credited back to the original payment method, in the amount paid for the product you are returning.
For Denon products you may return any product in store within 60 days of purchase, subject to the terms and conditions stated herein.
To qualify for a refund, you must provide your receipt showing proof of purchase, and validating that you purchased from our UTC location at 4545 La Jolla Village Dr Ste E-25, San Diego, CA 92122 Unit #9005.
The product must be returned in the original packaging, in new condition, accompanied by the original materials sold with the product.
If your return qualifies, you will receive a full refund, which shall be credited back to the original payment method, in the amount paid for the product you are returning.
If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product.
If you are returning a product that was purchased using a bundle promotional discount you must return all items in the bundle to receive a full refund, and your refund will equal the amount you paid for the product bundle. If the complete bundle is not returned, your refund will equal the amount you paid for the product bundle less the MSRP of the item(s) not returned.
Shipping charges (e.g., expedited shipping or overnight shipping charges) incurred by the customer will not be refunded.
For returns after 12/21/2023 please email retail@masimoconsumer.com for return instructions.